Technical Support

Finding the Answer to your Question or Problem

• Check the main product page for your product. The right menu on each product page contains links to helpful technical information. The Literature link contains links to application notes, FAQs, posters, presentations, and manuals. The quickest way to find your product page is to find it on the home page product list.
• Search the MDC Knowledge Base:

  At this time the MDC Knowledge Base covers mainly electrophysiology and microarray analysis products, with some articles on cellular imaging and FLIPR.

  Search Tips Search for: Any of the words All of the words     Product: All ProductsAcuityAxoBasicAxoclamp-2AxoDataAxoGraphAxopatch 200Axopatch-1AxoScopeCyberAmpDataXpressDigidata 1200Digidata 1320Digidata 1322Digidata 132xElectrode HolderElectrophysiology TopicsFLIPRGeneClamp 500GenePix 4000GenePix 4100GenePix ProGenePix Scanner TechnologyGenePix ScannersGeneral TopicsGenomics - Misc. TopicsHeadstageImageXpress 5000ImageXpress ConsoleIsolator-11LabMasterMiniDigi 1MultiClamp 700PatchXpress 7000pCLAMPSoftPanel Because many articles relate to multiple products (e.g., pCLAMP and Axopatch), we recommend that you leave the Product field on All Products. If too many articles are returned, add the product name as a search term.

Contact our Technical Support Specialists

Ask us a question with the Technical Support Request Form (preferred),
or you can call us at 1-800-635-5577 (U.S. only) or +1 408-747-1700.

Customer Service / Repair Service

You must contact the Technical Support Department to obtain an RMA number before sending an instrument in for repair.